Like every other sport, horse racing is using omnichannel digital touchpoints to connect with fans, but Simon Michaelides, Chief Customer Officer of Great British Racing, admits that horse racing has been slow out of the gate. “We are playing catch-up on the digital front,” he says. “We need to use data better; we need better content; and we need more engaging eGaming.”
Sportsbet’s The Feed is an excellent example of how this can be done. A platform for Sportsbet bettors to view, share and even copy one another’s bets, The Feed is essentially a one-stop-shop for betting inspiration.
Other sports have already discovered that online engagement is an effective way to build communities around sports and major events. FanDuel’s Moore says that’s precisely what horse racing could be doing, and should be doing, by putting digital channels first.
“What horse racing used to give a lot of people was community,” he says. “You would go to the racetrack, you would meet your friends… you would go to the bookies, you would meet your friends. I think probably one of the biggest challenges for horse racing is how we generate that community and build the network effects from it.”
Thinking beyond the track
Flutter has already shown the potential of connection and collaboration by combining the appeal of horse racing with other sports, and Sportbet’s Hernadi has plans to extend the crossover approach to different social interests and activities.
“We’re the biggest brand in the market and have the ability to leverage that customer base,” he says. “But I don’t think horse racing has really explored what that could mean. People aren’t just passionate about the sport, they are also passionate about music, they’re passionate about cooking, they’re passionate about travel. If you can connect the sport to those things, there are huge opportunities for us.”
Of course, these opportunities alone is not enough: capitalizing on it is the real challenge. While horse racing may be nosing its way back out of a period of decline, the race has only just begun.