Creating Connections
Flutter’s real edge lies not only in timing, but in reimagining how fans experience the game. In the U.S., FanDuel has rolled out products that simply didn’t exist a few years ago – turning every drive, every play, even every season-long storyline into a chance for fans to engage more deeply. Whether it’s combining MVP predictions with playoff outcomes, or betting on the outcome of a single possession in real time, these innovations show how technology can transform passive viewing into an interactive experience.
Mike Prinzivalli, Senior Director of Media and Partnerships at FanDuel, has seen the shift first-hand. “When I first joined in 2021, your average U.S. customer didn’t know what a parlay was. They thought it had to do with a pirate,” he laughed. “Now, thanks to activations like Rob Gronkowski’s weekly ‘Gronk’s Way’ parlay on Fox, parlays are a big portion of our book.”
And once those products are built for FanDuel’s massive U.S. audience, rolling them out in other markets becomes straightforward. This season Sky Bet launched NFL Bet Builders for the first time. As part of a partnership that has seen it become the NFL’s official partner in the U.K. and Ireland, Paddy Power expanded its NFL portfolio with locally adapted versions of FanDuel’s innovations, offering customers a balance of depth and accessibility.
Nicola O’Sullivan, Sports Trading Operations Manager at Flutter UK & Ireland, described the translation challenge. “FanDuel gives us a huge amount of content, but we have to tailor it to our markets,” she said. “The terminology they use isn’t always relatable for U.K. or Irish customers. Our job is to make sure what they see on site is simple, fun and relevant.”
That often means shaping products around the habits of local sports fans. “We know our American sports bettors are football customers. They’re used to the Premier League on Sunday afternoons. As soon as that finishes, they see Red Zone, so we build Red Zone-specific specials and offers that customers can understand and engage with quickly.”
Her own story captures the casual side of fandom. “I follow the Chicago Bears. Why? I went there with my J1 visa after university. I didn’t know any player. I showed up to my first NFL game wearing a jersey from TJ Maxx, which was on sale because the player had left and was on the opposition team that day,” she laughed.
For O’Sullivan, that makes accessibility key. While FanDuel customers might wager on a quarterback’s precise yardage, Paddy Power’s audience often prefers straightforward boosts and novelty bets. “Things like the color of the Gatorade or the outcome of the coin toss,” she said. “Our customers enjoy these fun bets on games they’re either attending or watching on TV.”